Fintech

Daffy: From Acorns to LinkedIn

/ Adam Nash

This blog post was also published on Daffy.org

Steve Jobs famously talked about connecting the dots of your life in his now well-known commencement speech in 2005. There’s something incredibly insightful and at the same time humbling about that framing as a founder when you look at the differences between the product you set out to build, and where the journey takes you once you launch.

Daffy was based on a number of fairly simple, but powerful, inspirations:

When Alejandro & I raised our $4.8M seed round in 2020 to help build what is now known as Daffy, the Donor-Advised Fund for You™, it was very much based on the idea that we would build the Acorns for Charity. That’s what we pitched.

A little over one year ago, on September 30, 2021, we launched the service. Launching a new product is always both a triumphant and humbling process. It’s so powerful to see people using and enjoying something new that you and your team brought into the world. At the same time, the initial launch is almost always the beginning of the learning process, because real customers have a way of showing you the truth about where they see value in your creation.

So, not surprisingly, it quickly became obvious that we had missed something fundamental in our initial concept of the product.

Giving is not like saving on one very important dimension. Unlike saving, giving is fundamentally better with other people. We discover new causes and charities through other people. We are inspired to give by other people. Most importantly, we support the causes and charities we care deeply about with other people.

The more we learn from our members, the more we’ve come to realize that Daffy is meant to be more than just the best donor-advised fund on the market.

We set out to build the Acorns of Charity, but the future of Daffy may look much more like LinkedIn.

Giving is Better Together

The best software product clues tend to come from the organic actions of customers, and this has definitely been true with Daffy. In this case, our first clue came from people sharing their inspiration around giving with others. 

Every DAF allows their members to include a note to the charity with their donation, and when we designed Daffy, we included this feature. However, with every Daffy donation, the member is given the option to add a public note about why they give. For an optional feature, we weren’t expecting heavy adoption, but in our first year, over 36% of our donations had a public note.

These notes are not like typical internet posts. In many cases, they reflect emotional and deeply personal motivations for supporting causes and organizations.

It might be hard to believe, but in the early days of LinkedIn, there was a lot of public debate about what identity online would look like. Would people have a single profile that represented them on the web, or would we have multiple, reflecting the different slices of our lives? Mark Zuckerberg argued for the former, while Reid Hoffman argued for the latter.

What we believe we have discovered at Daffy is that there is another identity that is meaningful to people, and yet does not seem to have a home online: our charitable identity.

Our Charitable Identity

Even at LinkedIn, it was clear that there were going to be more than just social and professional profiles. Our identities and relationships are often compartmentalized based on context: think about what you ask someone you just meet at a party vs. a conference vs. a school event. At a little league game, I’m not even sure that I have a name — I’m just Julia’s Dad! These identities flourish and wane over the course of our lives, sometimes merging, sometimes fading.

Over the past few decades, it has become clear that there is a resurgence in how people think about themselves philanthropically. The causes you believe in, the organizations you support, the people you work with to make a difference — all of these matter increasingly to people. Perhaps it is a reflection of the times we live in, or perhaps it is an aspect of maturing generations. Whatever the cause, however, it is clear that people are eager to share this part of themselves with friends and colleagues, and also seek this information about others. We are proud of the roles and responsibilities we take on with charitable organizations and the people who work for these organizations.

Discovery. Inspiration. Support.

These seem to be some of the major emotional drivers behind the activity we see from our early Daffy members, and yet this seems to get lost on existing platforms. It’s so hard to compete with dating, news, shopping, and careers.

Fulfilling Our Series A Vision

2022 has not been a kind year for technology companies in general and has definitely been a tough fundraising environment for venture-backed startups. However, when Alejandro & I realized what we needed to do, we also knew we needed to raise our Series A sooner rather than later.

We know that building out this platform will take years, and we are grateful to Ribbit Capital and XYZ Ventures for supporting this vision, and we are especially grateful to the dozens of leaders and luminaries who have individually invested in our efforts.

Today, on Giving Tuesday, we are starting to roll out our first features that will help bring this vision to life. A place where people can not only share the causes and charities they personally support, but also spotlight a charity they are working to support right now. A way to learn who our friends and colleagues give to, and the opportunity to be inspired by their generosity and support their efforts. 

All of these features are layered over our ground-breaking, modern donor-advised fund platform, built from the ground up to help people be more generous by setting their own personal giving goals and then helping them achieve them.

All throughout November, our #BeMoreGenerous campaign gathered 30 notable leaders including Reid Hoffman (co-founder of LinkedIn), Charles Best (Founder of DonorsChoose), and Amy Chang (Board of Directors at the Walt Disney Co.) to use our new “Charity Spotlight” feature to share the charities they support this holiday season — and inspire others to give.

As of today, that feature is now available to every Daffy member.

Together, we believe that we can increase giving by over $1.2 Trillion dollars over the next decade in the United States alone, with an even larger opportunity globally.

If you are one of the 60-70 million households in the United States who give to charity every year, go to daffy.org now and set up an account. It’s completely free for members just starting out with a balance of under $100.

Connect with your trusted friends and colleagues. Share the causes and organizations you believe in. Inspire others to give, and more importantly, connect more people to organizations that desperately need more support. Include your family, and foster real discussions about the causes and organizations you support.

Daffy launched just a little over a year ago, and we are grateful to the thousands of people who have already signed up for the service. But our aspirations are audacious.

Our vision is a world where everyone puts something aside regularly for those less fortunate than themselves. A community of millions, not thousands.

Come join us.

Build The Future You Want To See

/ Adam Nash

One of the reasons that I am so passionate about entrepreneurship is because of my belief that companies can be highly effective agents of change.

This isn’t just a feature of technology companies built in Silicon Valley. Vanguard is an inspiring example, headquartered in Malvern, PA. They are immensely successful — now responsible for over $8 trillion in assets, and yet their impact is far broader than assets alone might suggest. Vanguard makes just a fraction of the revenue ($6.9B) of Fidelity Investments ($24B), but this is because Vanguard focuses more on making money for their customers rather than themselves. And while Vanguard has millions of happy customers, there are tens of millions of investors who are not customers of Vanguard who pay lower fees and have more money in retirement because Vanguard exists. They have forced an entire industry to offer higher quality financial products at lower prices.

Two years ago, Alejandro & I set out to build a category-defining company in a space that has been ignored for far too long. Each step of the way, I shared pieces of our story:

Today’s release of Daffy for Families is a major milestone in our journey to fulfill that vision.

The Next Generation of Fintech

2022 has been a very difficult year for the economy, and it has been particularly hard on the venture-based startup ecosystem. We feel very fortunate to have raised our $17.1M Series A in February, giving us ample time to invest in our platform.

The way forward will not be based on cloning the strategies that worked in the previous wave of fintech, but we can learn a lot from past technology transitions to see where fintech is headed. In particular, there are a lot of common attributes between how we navigated the transition between Web 1.0 and Web 2.0 after the internet bubble burst in 2000.

Three key trends will define the next wave of breakthrough products:

  1. Single Player → Multiplayer
  2. Millennial focus → Multigenerational
  3. Replicated products → Novel products & services

Daffy for Families is the first feature that we’ve shipped that illustrates all three.

Giving Together is Better Than Giving Alone

Unlike most financial products and services, giving is fundamentally better when done with others. We learn from each other, we challenge each other, and we inspire each other.

But why does every donor-advised fund have to look like a retirement account?

Why can’t grandparents engage with their children and grandchildren around the causes and organizations they support? Why can’t children learn from their parents about how and why they give?

Alejandro & I are both parents, and as a parent, you learn a few hard-earned lessons. One of those lessons is the simple fact that actions speak louder than words. It’s one thing to tell your children that reading is important, but it’s a very different thing for your children to see you read.

The move from Web 1.0 to Web 2.0 was based on fundamental insights like these, and it’s the reason why LinkedIn does not look like Monster.com.

Over the past decade, I have been floored by how many intelligent and passionate people work to support charitable organizations, and yet it has become increasingly clear that they are frustrated. Frustrated by the slow pace of technology. Frustrated by the inability to help people give. Frustrated by an industry driven by a business model that focuses too much on dollars and not enough on people.

They are looking for something new — an agent of change, a new platform, a new model that can unlock the way people connect with the causes and organizations they support.

We think Daffy could be that platform.

Leadership Through Product

With Daffy for Families, we are asking the industry a simple question: Why don’t you let families give together?

Almost every major consumer platform has family sharing, and yet Fidelity, Schwab, and yes, even Vanguard haven’t invested in this basic capability.

Why?

My best guess is that their business model, which is based on charging a fee based on a percentage of assets, makes features like this look expensive. After all, having more people on a fund to help inspire each other to give will likely lead to more money going to charity and less money sitting in funds earning fee revenue.

Daffy was built to be different. We have a simple mission: help people be more generous, more often. We are also quite proud to have a business model that rewards having more people involved with giving rather than more dollars sitting in accounts.

It has been just one year since we launched Daffy, and yet already we are already shipping features that may take the industry years to copy.

We can’t do it alone. Every member who joins our platform helps force the industry to change. Together, we believe that we can unlock the generosity of millions, and in the process, free up trillions of dollars for worthy causes and organizations.

Check out Daffy for Families. Set up a fund. Invite your loved ones.

Join us. 💗

A Goal for Giving

/ Adam Nash

Like many people, for most of my career, I never set an explicit goal for giving to charity. While I was raised to believe that everyone should put something aside for those less fortunate than themselves, in practice, I mostly gave only when I was asked. Sometimes it was a friend running a marathon for a worthy cause they had a deep connection to. Other times it was a fundraiser for one of the schools that my children attended. But overall, it was reactive, not proactive.

This all changed for me in 2011.

I first learned about donor-advised funds when LinkedIn went public in 2011. All of a sudden, private wealth managers became ubiquitous on campus. Part their sales process, as it turns out, was to promote the tax-deductible benefits of giving to charity through donor-advised funds.

The concept of a donor-advised fund appealed to me, but it raised an important question: how much should you contribute to a donor-advised fund? I had no idea.

Fortunately, at the time, my accountant recommended a fairly simple approach: take whatever amount you plan to give to charity every year, multiply it by ten, and contribute that to a donor-advised fund. The best part? By investing the money upfront in a donor-advised fund, I could potentially fund years eleven or twelve with the proceeds.

For the first time, I was forced to answer what should have been a very simple question: how much did I want to give to charity every year?

At the time, I chose $20,000, which was 10% of my base salary at LinkedIn.

More importantly, I now had a giving goal. And it changed everything about the way I give.

The Two Hard Problems With Giving

It turns out that there are two hard problems inherent in giving money to charity:

  1. How much can you afford to give?
  2. Who should you give the money to?

Until I had a donor-advised fund, I never realized how much the first problem influenced my generosity. But every time I was asked for a donation, there was friction as I tried to figure out what I could afford. However, once I had a giving goal, the first problem largely went away. As a result, I found it easier to give when I found an organization or cause that I believed in.

More importantly, the goal made me more generous. While the donor-advised fund did not change the amount that I thought I should give to charity, it did change the amount that I actually gave to charity. Looking back at my records before 2011, it is clear that having a goal increased my actual giving by more than 100%.

This shouldn’t be surprising. Behavioral economists have known for a long time that pre-commitment can dramatically increase the amount that people save for retirement. Why couldn’t it also work for giving?

This is the reason Alejandro & I started Daffy.

Set Your Giving Goal Today

Our research shows that when asked, most people intend to give a larger amount to charity than they actually end up giving in practice. At Daffy, we call this difference the Generosity Gap. It may sound like a small thing, but we believe that if everyone set a giving goal, it could increase the money given to charity by more than one trillion dollars over the next ten years.

Every year, we set goals for ourselves. Financial goals. Fitness goals. Diet goals.

Until 2011, I didn’t know what a donor-advised fund was, and I didn’t have a giving goal. But in 2022, you can sign up for Daffy in minutes, set a giving goal for the year, and have an app at your fingertips anytime you find the desire to give.

This year, consider setting a goal for your giving and be the generous person that you want to be.

Join us.

It’s Time to Build… in Public

/ Adam Nash

In 2020, I set off to build a new company. At the time, I never would have imagined that we’d end up building one during the largest pandemic in a century.

Lao Tzu said that a journey of a thousand miles begins with a single step, and I count myself fortunate to have made the best first step possible in finding a truly world-class co-founder. Alejandro is one of those rare talents that makes Silicon Valley special, a true builder and an inspiration. Together we set off on a journey to turn an audacious mission and vision into a reality.

We have been very fortunate. Despite building this company during the COVID-19 pandemic, we have been joined by an incredibly talented team. Each member of our founding team has taken a leap of faith that together we’ll be able to build something out of nothing. So many investors have also been willing to take that leap with us and fund our early efforts.

Today is the day. Not an ending, but a beginning. We’re coming out of stealth, and we’re ready to start building in public. It’s hard to explain how exciting and terrifying this moment is.

Introducing Daffy

Daffy is a community and platform built around people willing to make a simple commitment to regularly put money aside for those less fortunate than themselves. At its heart beats a fintech core: a new modern donor-advised fund built from the ground up for this purpose.

Daffy is the Donor Advised Fund for You™.

Unlike most financial products, giving is inherently social, and we see immense opportunity to bring people together around the causes and organizations that they support.

You can read more about Daffy here, learn more about our team here, and get a quick walkthrough of the product here.

Who Taught You To Be Good?

Alejandro & I are big believers in talking to customers, and so we spent a lot of time talking to people about how they think about giving to charity. Through the course of that research, we came to two important insights:

  1. Moral Compass. Almost everyone has a person in their life — a parent, a relative, a teacher, a priest — who instilled in them a strong sense of what it means to be a good person. Some people even say that they can still hear that person’s voice when they decide to do the right thing. Invariably, that person taught them the importance of giving to those less fortunate than themselves.
  2. Guilt. Almost everyone has an idea of what they believe they should be giving to charity every year. Interestingly, there is very little agreement on what that amount is, but for almost every person we spoke to, there is a number. Unfortunately, very few people live up to that ideal. Our lives are too busy, and giving often falls off people’s immediate to-do lists. The can gets kicked down the road. As a result, people are not able to be the type of person they want to be. The person that their moral compass would be proud of.

Technology Can Help

We believe that technology has a role to play in solving this problem. Why can’t we use the same techniques that we have used to help people shop and save to help people give?

By automating giving, we believe that technology can help people be more generous, more often. We can help people be the good people that they want to be.

In some ways, it is not surprising that a company born during the pandemic would focus its efforts on one of the biggest problems caused by the pandemic. There are millions of people struggling, and we believe that there are millions of people who want to do something to help. We believe that there are millions of people who want to take action, who want to support the causes and organizations that will help build a better world.

We believe that there are millions of people who are willing to make a commitment to give.

Come join us.

Fintech 2025: The Next Wave

/ Adam Nash / 1 Comment

When I first joined Greylock at the end of 2011, Fintech wasn’t even a word that was commonly used in the venture capital community. Less than a decade later, however, Fintech has become almost ubiquitous. The category has not only proven that it can generate real revenues and scale, but also that it can create a large number of multi-billion dollar companies.

Unfortunately, when you are looking at seed stage opportunities, you have to think clearly about markets where there is the potential to build new multi-billion dollar product & companies.

When the bubble burst in 2000-2, there was a lot of thought put into what had worked and what hadn’t worked with Web 1.0, and those insights formed the basis of the next wave of software companies (Web 2.0 / Social). Some of those same issues have plagued Fintech 1.0, and may instruct how to think about Fintech 2.0.

As 2019 drew to a close, I took the opportunity to spend some time thinking about exciting new opportunities in consumer fintech. These continue to be areas that I’m investing against both as an angel and as a founder.

Beyond Millennials

For the last decade, a vast majority of consumer fintech startups have focused on millennial customers. This really isn’t surprising because the traditional financial services industry is so heavily invested in their older customers. By the numbers, households tend to build income and assets as they age, and the incumbents have spent decades servicing this customer base.

Young people, on the other hand, were the perfect market for new, unproven products and services. Young people are less tied to existing brands and services, more likely to be technophilic, and have simpler financial needs.

As we enter the next decade, however, consumer acceptance of new financial products & services will continue to grow, leaving new demographics open to new products & services. This would have been true regardless, but it seems clear that the COVID-19 pandemic has accelerated this opportunity.

These customer segments will be more competitive, but also potentially more valuable, as they collectively are much larger than the millennial market.

Single Player to Multiplayer

Traditional financial products & services are single player, which makes sense since people tend to expect a high degree of privacy around their finances, and products built for individuals are much simpler to design, market, and activate.

However, many new fintech services are built around a subscription-model, where three numbers tend to dominate: acquisition costs, average revenue per user, and churn rate. The last, of course, is a heavy determinate of lifetime value.

Multiplayer products & services have a number of advantages. Multiplayer products are inherently viral, pulling more people into the system and lowering average acquisition costs. More importantly, multiplayer products are fundamentally stickier, leading to lower churn rates and higher lifetime values.

One of the big shifts from Web 1.0 to Web 2.0 was designing products & services to be intrinsically multiplayer. This was one of the fundamental differences between the design of LinkedIn (Web 2.0) and Monster.com (Web 1.0).

Novel Products & Services

When web development began in earnest in the 1990s, most initial product concepts were just moving existing products & services online. Mail order catalogs already existed, but we put them online. Yellow pages already existed, but we put them online. There were a few novel products (eBay), but for the most part, we collectively just moved a lot of products into the cloud, with all the advantages that global reach & distribution brought.

Fintech 1.0 has also mostly replicated existing products, put them on modern technology platforms, and made them broadly available to customers (like young adults) who have been mostly underserved.

However, one of the great opportunities in Fintech long-term is leveraging technology platforms and distribution to create products & services that were not viable, or even possible, in the physical world. With Web 2.0, we saw a large number of products & services that just couldn’t have existed offline.

2020 Examples

Not surprisingly, ambitious founders have already started building products & services along these new dimensions.

Carefull is a novel service that connects Millennial & Gen X adults with the finances of their aging parents. Once connected, it provides peace of mind for customers that if anything unexpected happens with their parents’ or grandparents’ finances, they will be alerted.

PaceIt, led by Prof. Shlomo Benartzi, is working to tackle the problem of retirement income directly by building a service designed with retirees (or near retirees) in mind. This is one of the most challenging and potentially valuable financial services, and PaceIt believes they can deliver a highly differentiated service based on sound insights from behavioral economics.

Braid is a novel debit card designed from the ground-up for households and small groups (e.g. roommates), providing a standard way to transparently share expenses between groups of people.

Pillar Life is a digital platform that helps people protect and care for their aging loved ones. Pillar replaces outdated & messy physical files with a secure online vault where you can easily store, organize, and share all your family’s most important information like financial accounts, legal documents, medical records, and more.

2020 may have been a terrible year on most dimensions, but as an angel investor for over nine years, it turned out to be my most active one yet. Hopefully, this bodes well for the future of Fintech, and for the financial products & services we’ll all be able to enjoy in the coming years.