It’s hard to go three feet in Silicon Valley these days without someone commenting on the phenomenal engagement and growth being seen from Pinterest and other curation-based social platforms. What’s a bit surprising to me, however, is how many people refer to this demand as a growing interest and search for “expertise”.
As I have a passion for finding a more human understanding for what drives engagement in real life and then mapping it to online behavior, I think the use of the term “expertise” here is misleading. Instead, I believe what we are seeing is an explosion of activity around an incredibly powerful form of identity and reputation: the identity of taste.
Expertise is Empirical
If you go to LinkedIn, you see a site that is rich with the identity of expertise. LinkedIn has rich structured data around sources of expertise: degrees, schools, companies, titles, patents, published content, skills. They also have rich sources of unstructured content about job responsibilities, specialties, questions & answers, group participation, status updates and comments. There are even implicit indications of expertise related to other online identities (like Twitter) and relationships to other people with expertise (connections).
This expertise can be tapped by using LinkedIn’s incredibly powerful search engine, either on site or via API, or by browsing the talent graph displayed in catalog form on LinkedIn Skills. Github has created a powerful identity for developers based on their actual interests and contributions in code. Blogs, Tumblr, Quora and Twitter have helped people create identities based on the content they create and share.
The power of identity based on expertise is that it is concretely demonstrated. Education, experience, content and relationships are all very structured and concrete methods for measuring and assessing expertise. However, in some ways, expertise is limited by it’s literal nature. Factual. Demonstrable. Empirical.
Taste is Inspiring
Pinterest, however, has unlocked an incredibly powerful form of reputation and identity that exists in the offline world – an identity of taste. People don’t care about the expertise of people who are assembling pinboards. They care about how those combinations make them feel – the concept, the aggregation, the flow of additions. The Pinboard graph begins for most people with their friends, but people quickly learn to hop based on sources to people they don’t know, finding beautiful, interesting, intriguing or inspiring collections of images.
This isn’t an identity based on expertise, really. It’s not even clear how closely related it is to a graph of interests. Curation-based social platforms evoke a different phenomenon, and with it, some very powerful emotions and social behaviors.
Taste is different than expertise. Taste does not imply that you are a good person or a deep well of expertise on the domain. Taste is not universal, although there are certainly those with a predilection for influencing and/or predicting the changes in taste for many. But when we as human beings find people whose taste inspires us, it’s a powerful relationship. We map positive attributes to them, ranging from kindness to intelligence to even authority. Fame & taste are often intertwined.
You Are What You Curate
Curation-based social platforms are based on the interaction of three key factors:
- A rich, visual identity and reputation based on curated content
- An asymmetric graph based on not only following people, but specific feeds of curated content
- A rich, visual activity stream of curation activity
It’s the first item that I seem to see most under-appreciated. Vanity, as one of the most common deadly sins in social software, drives an incredible amount of engagement and activity. As people are inspired by those who create beautiful identities of curated content, they also become keenly aware of how their curated identity looks. When people signal an appreciation for their taste, it triggers power social impulses, likely built up at an early age.
This, more than anything else, reflects the major step function in engagement of this generation of curation over previous attempts (anyone remember Amazon Lists?)
How Does Taste Factor into Your Experience?
I always like to translate these insights into actionable questions for product designers. In this case, these are some good starting points:
- How does taste factor into your experience?
- Is the identity in your product better served by reputation based on taste or expertise?
- Are the relationships in your product between users based on taste or expertise?
- Are you creating an identity visually and emotionally powerful enough to trigger curation activity?
- Are you flowing curation activity through your experience in a way that stimulates discovery and the creation of an identity of taste?
Don’t underestimate the power of good taste.