The Time Has Come…

Friday, May 11th was my last day at eBay. I’ll be posting a bit more about my new role soon, but for now, I thought I’d just share the email that I sent out late Friday afternoon.

E veryone,
B efore I get into
A ll of the nitty-gritty details on how
Y ou can reach me, I just wanted to say a couple of things.

E bay has always been about people, and I feel
X tremely fortunate to have had four years here to learn and work with some of the best
P eople in the world. When I think back on everything I’ve done here, I
R ealize just how lucky I was to land that first product role on
E bay Verticals. Since then, I’ve had the chance to work with hundreds of passionate and
S mart people across dozens of teams and projects, and I’ve learned
S o much from every one of you. All I can say is thank you.

The time has come for me to take on a new role and a new adventure, but I have every confidence that you’re going to take eBay & eBay Express to incredible new levels in the coming months and years. You’ll find me actively cheering you on, as a shareholder and as an active community member, selling my way to that red star.

Please feel free to reach out to me and keep in touch. I truly believe that the most valuable things we create through our careers are relationships with people we respect & trust. In fact, that’s pretty much what I’m going to be focusing on. I will always have guilt-free M&Ms waiting.

My personal contact information:
Email: <…>
Skype: <…>
Cell: <…>
Web: http://www.adamnash.com
eBay: http://myworld.ebay.com/adamnash

And of course, if we haven’t already, please set up a profile and connect with me on LinkedIn.

Take care.
Adam

eBay is a wonderful company, filled with wonderful people, working to make life better for millions of people. I started selling on eBay in 1998, and joined the company in early 2003. I will truly miss it. However, I am also extremely excited about my new company, and the opportunity that lies ahead.

However, for the next two weeks, I am unemployed. A good time to reflect and enjoy time with family & friends before digging in on a new adventure.

Update (5/14/2007): I had no idea this post would be noticed by more than family & friends, but it has. Some very kind words from Randy Smythe can be found here.  It also was noticed on this thread on the eBay Stores board.

Update (5/15/2007): I am surprised at the attention, but Scot Wingo on eBay Strategies has also posted on the topic.

Blogging from the British Airways Lounge at SFO

Surprisingly, I find myself stuck in the airport with at least 90 minutes to kill.  I’m leaving today for London, to help participate in some of the global reviews happening this week for eBay, and my itinerary ended up being somewhat compressed.

Leaving:
4:50 PM on Tuesday, April 24th from San Francisco.  Arrive at 11:00 AM on Wednesday, April 25th in London.

Returning:
10:50 AM on Thursday, April 26th from London.  Arrive at 1:40 PM on  Thursday, April 26th in San Francisco.

BAM!  That’s a quick trip.

In the meantime, this is my first time flying British Airways, so I’m trying to absorb as much as I can.  The lounge seems pleasant, kind of like a hotel lobby with lounge chairs facing the tarmac and  a stocked snack bar with soft drinks & cookies.

No wireless access in the lounge, but direct connect at these little cubbies.  So, instead of lounging and reading, I am blogging and surfing.

To each their own.

Mom My Ride & Minivans on eBay Motors 2.0

eBay has been testing their new eBay Motors site in the past few weeks.  However, what many people might not have noticed is that Carolyn & the boys are the picture-perfect representatives of the new Minivan page:

Now, since I’ve taken a lot of flack in some circles about actually owning a minivan, Carolyn forwarded me this great spoof video on Youtube called “Mom My Ride”.

I’m posting it here as just a little bit of love for my friends at eBay Motors.

Enjoy.

A Kindred Spirit: Amy Jo Kim at USC on Game Mechanics

Many thanks to Will Hsu for his post today for pointing me in this direction.

Please check out this summary write-up on the O’Reilly site on the philosophy and theories of Amy Jo Kim, PhD, based on her discussion of Game Mechanics and Online Communities at ETech.

Kim discussed five key mechanics of game design, why they are important and powerful, and examined examples of how they can be used in other settings. The five game mechanics discussed were collecting things, earning points, providing feedback, exchanges, and customization.

Many of these mechanics speak to very primal response patterns inside the human psyche, which is why they can be so powerful. Another key point is that games are designed to be fun and engaging, and whenever you can make any system or appliation more fun you’ll likely improve the user experience and get them using the system more regularly and for longer times.

I can’t tell you how closely Kim’s assessment of how to build compelling engagement matches my own. In fact, some of her assessment of the mix of understanding of video games, behavioral finance, and online behavior vaguely mirrors my own concept and theme for this blog.

I’ve long believed that people have underestimated video games as a new medium not only for entertainment, but for engagement. Video games have often been on the forefront of experimental and exploratory attempts at bridging the gaps between new technology and human interaction. Audio, Color, 3D, economics, story telling… video games have managed to incorporate these elements in the human/technology interaction long before any other classes of technology products have.

Kim lines up five types of game mechanics in her talk that she directly traces to the success of online communities like MySpace:

  • Collecting
  • Points
  • Feedback
  • Exchanges
  • Customization

It’s worth the full read here. Sounds like eBay, doesn’t it?

I’ve read some great material from Susan Wu at Charles River Ventures, and Wil Wright, creator of The Sims and Spore. But Kim’s overview is squarely aggregates quite a few of the insights I’ve been working to rationalize over the years.

I’ve got to look into this more deeply, as this captures so many of the threads in human computer interaction that I’ve personally been most interested in since my days in computer science at Stanford.

Update (4/5/2007):  Amy Jo Kim has a blog… why not go direct to the source?

Sarah Culberson Has a Blog, Too!

With all due credit to Preston Smalley, for officially outing Sarah’s new blog recently.

Sarah Culberson is an interaction designer at eBay.  Although she doesn’t hang out with me as much any more, now that we work in separate buildings, she has always been extremely patient as I walk her through my latest set of baby pictures of my two boys.

You learn a lot about people by reading their blogs… on Sarah’s I find immediately pointers to her online portfolio, and the more famous Sarah Culberson who shares her name.

When Sarah first joined eBay, she was assigned to a very difficult project called Flexible Categories where I was assigned as the product manager. She may not have realized it at the time, but that was a bad sign.  You see, in my first few years at eBay, I had a particular gift for taking on features and concepts that had been debated internally for years without resolution.  This was one of them, and I think she always blames me just a little for that project.

She did a great job on that project, though, and the design was so elegant that most users didn’t even realize we were running the test.

In any case, here is the link to Sarah’s blog, dubbed “Taste Tester”.  Enjoy.

eBay Express & Half.com: Half Listings on eBay Express

In the interest of full disclosure, please note that as a member of the eBay Express team, I am unabashedly biased.

I don’t normally post about eBay Express here on my personal blog, but I’m just too excited about this launch not to say something here.

That’s right, starting this week, Half.com sellers can easily sign up to have their qualifying listings show up on eBay Express, for free.  All they have to do is click a checkbox and fill in the PayPal account that they want eBay Express sales to be paid into, and they are done.  eBay does the rest.

For more detailed information about the program, and the special promotion of 50% off all final value fees for Half listing sales on eBay Express from April 1 – June 30, visit this page.

This effort has been more than a year in the making, and I want to give special kudos to the team that has worked tirelessly to help bring this great new opportunity to Half.com sellers and eBay Express buyers.

I personally buy & sell on both Half.com and eBay Express, so it’s particularly exciting for me to see this launch.

eBay Express Germany Trip Wrap-Up

I’m back from my trip to Berlin to visit eBay Germany.  It was a great week meeting with the teams responsible for eBay Express in the UK & DE.

I have a few more pictures that didn’t make the original post, so I thought it was worth a quick wrap-up post to capture them.  In case you missed the original, here is my first post on my trip to Berlin, and here is a second post about the eBay DE offices.

Here are a few pictures of the eBay Germany office.  Notice the volleyball court, the small pond & bridge, and the extremely large customer support building.  It was a really nice environment, and with nice weather, we were able to take a quick walk around the water after lunch each day.

DE4 DE3 DE2 

Here is an impromptu shot of the eBay Express leadership team, with the heads of the US, DE & UK sites.

DE1

Lastly, just a few quick shots from the gym at our hotel.  The Grand Hyatt in Berlin has a spa on the top floor which is apparently fairly well known.  The gym overlooks the whole city, and you look out from the room when running on the treadmills.  I took a couple shots at dusk (hence the poor focus) because the views were really great.

DE7 DE6 DE5 

Otherwise, that’s it from Berlin.  I seem to have avoided jet lag on the trip back, and got to enjoy a really great weekend with Carolyn & the boys.

I now have about 5-6 hours of absolutely crucial television to catch up on, including the last two episodes of Battlestar Galactica, 24, and Rome.  The Tivo is a stern task-master.

It’s nice to be home.

Microsoft Acquires TellMe

The big news today – the rumors are true.

Microsoft acquires TellMe

Congratulations to GS & JS, and the rest of the TellMe team. No financial details were disclosed, but rumors are for a price around $800 million. The company raised over $230M in capital, and employs 320 people (approximately).

There is a nice write-up on the acquisition from Don Dodge.

Here is a funny piece from Jason Steinhorn’s blog on the Microsoft “rumor” from a few weeks ago…

The lady doth protest too much, methinks
— William Shakespeare, Romeo & Juliet

eBay Express DE Has a Blog!

I didn’t know this, but the eBay Express team here in Germany has their own blog.

eBay Express Germany Blog

Pretty neat. For those of you, like me, who don’t speak German, here is the website through Google Translate.

eBay Express Germany Blog in English (Google Translate)

For those of you unfamiliar with eBay Express in Germany, the site is similar to the US version, but is even more retail oriented.  For example, here is the merchandising from today’s homepage on eBayExpress.de:

I love to see the teams in each country trying new things and adapting to the unique needs of each local market.  The eBay Germany site has very strict requirements for merchants who appear on the site, so having a blog to communicate outwards openly and freely makes a lot of sense.

Very cool.

Welcome to eBay.de

We’ve arrived here at the eBay Germany offices. Everything in this building looks cool, including the ultra-modern open cubes and the eBay-colored futuristic furniture.   Note the cool German advertisements for eBay on the wall.

chairs    pict1105.jpg    DE Cubes

We’re getting all set up for a day of meetings, but I thought I’d post a quick picture. It’s Lara Housser & myself, in front of the eBay sign.

pict1091.jpg

Most everything in Germany is more expensive than in the US, but I’ve found one exception.  A latte in the small cafe in the eBay building is only 0.30 € !

pict1106.jpg

Also worth noting, the superior European education in math & science has clearly led to a more logical elevator button design.  You walk in the entry floor (E), and if you want to the first floor above you, you press (1).  If you want go to the first floor below you, you press (-1).

pict1107.jpg

After a full day of meetings about eBay Express, what better way to wrap up the day than with a group photo of the eBay Express DE team in front of the eBay sign.

Express DE Team

Ich bin ein Berliner

It’s a famous John F. Kennedy quote, from his West Berlin speech in 1963.

All free men, wherever they may live, are citizens of Berlin. And therefore as a free man, I take pride in the words: “Ich bin ein Berliner”

pict1083.jpg

I am in Berlin this week, after taking a direct flight from San Francisco to Frankfurt, and then a quick hop over to Berlin. I’ll be at eBay Germany all this week, meeting with our German team responsible for eBay Express.

What they don’t know yet is that I have also brought them See’s chocolate truffles from home.

pict1086.jpg

So far, AT&T has totally failed me, as my cell phone isn’t picking up service. However, Skype is awesome, and I’m set up with Skype-Out and Skype-In, including voicemail. Makes me wonder why I have a normal landline at home, really…

The MacBook Pro also seems quite happy here. In fact, a lot of the furniture in my hotel room looks like it was designed with the MacBook in mind.

Looking at Prices for George Washington Dollar Coins, and How to Search eBay Like a Champ

I’m not sure, but I think the storm of interest in George Washington Dollar Coins peaked yesterday. At least, based on sales on my rolls, and looking at prices, it seems like today was not a bigger day than yesterday.

One of the most common questions I get about eBay is how to use the site to research what the “fair price” is for an item. There are a lot of reasons people ask this question:

  • They are looking to buy something, and they want to know what a fair price is
  • They are looking to sell something on eBay, and they want to know what to expect
  • They are looking to sell something off eBay, but they still want to know what a fair price would be.

I was looking over the prices tonight for dollar coins, and I realized it’s a pretty good example to work from.

The first magic trick to figuring out prices on eBay is a good search. Yes, you read that right.

The hardest thing about figuring out pricing on eBay is the fact that it is just incredibly big. There are millions of different types of products sold on the site, and there isn’t a catalog in the world big enough to hold them all. If you go to the Apple Store, you would see all the current products that Apple sells, in all the configurations they currently offer. On eBay, you might likely see every model that Apple has ever has sold, in every possible configuration that Apple ever offered, and even configurations they didn’t!

The key to good price research is a good result set, and that means getting good at eBay search.

eBay search is actually incredibly powerful. There is a syntax to it that is very easy to learn, and can take your use of the site to a new level. eBay has a help page on the topic, but here are some of my tips:

  • Start with basic keywords. It may sound counter-intuitive, but don’t start with categories. Start with simple keywords from the homepage. Sometimes sellers put your product in categories that you might not expect. It’s best to start with some keywords that fit what you are looking for, and then only using categories to filter if you are seeing unrelated items from other categories.
  • Look at the result set. There is no magic right answer to the perfect query – a big part of the process is doing a search, looking at the items, and learning from them. I can’t tell you how many times I’ve done a search for something, like a piece of computer equipment, and then seen result titles that include the part number. I then do a search on the part number, and I find items that didn’t show up before. The marketplace represents the aggregated human intelligence of millions of people – learn from the keywords in their titles, and your searching will reach a new level.
  • “Or” is your friend. Sometimes, there are multiple words that represent what you are looking for. Laptop or Notebook. Roll or Rolls. PowerMac or Power Macintosh. If you enter a search on eBay for “Laptop Notebook”, you’ll get very few listings – only the ones that actually put both words in the title. But if you put the two words in parentheses, separated by a comma, like this: (Laptop, Notebook) – eBay know to look for listings with either “Laptop” or “Notebook” in the title. This is the most powerful trick for truly exploring the marketplace, especially as you learn new words from the item titles of the listings you find first.
  • Don’t like some results? Remove them! eBay search has another great operator, the minus sign. Just put it before a word, and eBay automatically removes any item with that word in the title. Incredibly powerful for “cleaning” your results. For example, let’s say you do a search for “Apple” hoping for computers, but you get a bunch of apple-scented lotion and candles in your results. Changing your search to: Apple -lotion -candle will all of a sudden clean your results to remove all lotion and candle listings.

So, when I wanted to explore the pricing of George Washing Dollar Coins, I ended up starting with this search:

Washington Dollar

Yikes. Too many individual coins. I’m selling rolls. So I added two good words for roll:

Washington Dollar (roll, rolls)

Much better, but I was still seeing some junk. So I minused out some of the worst offenders:

Washington Dollar (roll, rolls) -single -1982 -quarter

Much cleaner. Almost every listing was for a George Washington Dollar Coin Roll. Now to be picky, I could have refined it further for mint mark and for mint vs. bank roll, but this was good enough for my purposes. There is a always a trade-off between precision and recall. The more you sharpen your query, the more likely you are excluding some good listings with the bad. There is somewhat of an art to saying, “it’s good enough”.

Now, for the second magic trick: searching completed items.

That’s right. eBay allows you to search roughly the last two weeks of closed listings. You can see if they sold or didn’t sell, which format they were in, and what price.

All you have to do is click the little checkbox in the lower left, and sign in. eBay restricts this feature to registered users. However, registering is free, so I recommend it highly.

Now, a few years ago, this was the best you could do. These days, there are a number of third parties who sell tools to help you price different items using eBay data. eBay also has a tool which is available for a very low fee ($2.99 for two days, or $9.99 per month for the basic version) that lets you use advanced, user-friendly tools to go through data.

Here is a screenshot of the prices from tonight for my search, using eBay Marketplace Research Pro, the $24.99/month professional version of the tool. Notice that it lets me save my search, so I can easily check back on the prices for it with one click (awesome).

ebay-research-pro.png

How cool is that? It uses flash to show you the breakdown of prices day by day, format by format. Super cool. You can also see volume numbers – almost 3,000 listings sold in the eBay core marketplace, and about 200 sold from Stores. Not surprising for a popular product like this. You’ll also note the prices between the two differ. Some people think you pay more when you shop in an eBay Store than bidding on an auction, but when products are hot, that isn’t always the case. Here, the average price for a winning auction is over $52. The average price in an eBay Store is just $40.

Looking at the charts, there has been quite a ramp in the last two days in volume and price. Not surprising given the press coverage.

Now, these type of searches aren’t perfect. For example, this search includes all types of sellers, some with good reputations, some not. Some who accept PayPal, and some who don’t. Some who charge fair shipping, and some who don’t. Lately, I’ve been using eBay Express to also get a sense for what more professional sellers are charging for item. There is no completed items search on eBay Express, but since it is all fixed-price, it’s easy to see what the “going rate” is for a product.

In any case, with some of the tricks outlined above, pricing a product using eBay does not have to be black magic. Knowledge is power, and being able to search eBay well is definitely a skill worth having.

Update (3/17/2007): If you are looking to buy original, unsearched bank rolls of the new George Washington dollar coins, I have procured a box of 40 rolls, in a box certified as wrapped on December 7, 2006. They are availablehere on eBay Express.  Sold out!  Will get more soon!
Update (5/24/2007): For a limited time only, I am now carrying unopened, original John Adams Presidential Dollar coin rolls in my eBay Store. Click here to buy them on eBay Express. I also have a few more original bank rolls of the George Washington dollar coins.  Click here to buy them on eBay Express.

If you are interested in the other rolls I am carrying, click here for all the coins I am currently selling on eBay Express.

Update: The Press Frenzy about the “Godless” George Washington Dollar Coins

I didn’t originally think that today would be a big sales day for me on eBay, but it was.

About a week ago, I wrote a post here about the discovery of mint errors on some of the new George Washington Presidential $1 dollar coins.

George Washington Dollar Coins: First Significant Mint Error Found (Missing Edge Lettering)

Mint Error

A dollar coin with missing lettering above one with proper lettering

Well, it took a while, but the mainstream press caught on to the controversial angle on this error today, and in a big way. Ironically, it’s the angle that Ray commented on in his comments on my post – no edge lettering means no “In God We Trust” on the coins with the errors.

This article from Australia has coverage of the dollar coin that sold for $405 on eBay. For more detailed coverage, check out this piece in the New York Times:

New York Times: US Mint Good Creates Godless Dollars

An unknown number of new George Washington dollar coins were mistakenly struck without their edge inscriptions, including ”In God We Trust,” and are fetching around $50 apiece online…

So far the mint has only received reports of error coins coming from Philadelphia, mint spokeswoman Becky Bailey said.

Bailey said it was unknown how many coins lacked the inscriptions. Ron Guth, president of Professional Coin Grading Service, one of the world’s largest coin authentication companies, said he believes that at least 50,000 error coins were put in circulation.

”The first one sold for $600 before everyone knew how common they actually were,” he said. ”They’re going for around $40 to $60 on eBay now, and they’ll probably settle in the $50 range…”

The coin’s design has already spurred e-mail conspiracy theories claiming that the religious motto was purposely omitted. That rumor may have started because the edge lettering cannot be seen in head-on photographs of the coin.

To show you how seriously the US Mint is taking this “conspiracy theory,” check out this hastily written post on the US Mint website.

So, how did this impact me? Well, as I posted on this blog last week, I had acquired some of the original bank rolls of the George Washington dollar coins and listed them on eBay. (Click here if you are interested in buying some – I still have a few left)

In order to drive traffic to my Store listing, like any good eBay seller, I put up a $0.99 auction to get some bidding going and to pull people into my coins. Using the eBay Marketplace Research tool, it was easy to see that about 100 rolls were selling daily, mostly out of the core auction listings.

My auction was set to close at 5pm today, so I checked it around 3pm. Imagine my surprise when I saw that my little listing already had over 800 page views. That’s an incredibly high number – I usually consider one of my auctions successful when it gets on the order of 50-75 page views.

Not knowing what was happening, I flipped to My eBay, and I saw that an astounding 15 rolls had sold out of my eBay Store, just in the past few hours.

Well, now I know. It’s interesting – the eBay bidding activity showed up well before my normal news sources gave me a clue to the cause. It just goes to show you how liquid and real-time the eBay marketplace is.

People must be bidding up these early rolls, hoping that there are mint error coins in them. I wish them luck. The bidding on the auction ended at $56 for a single 25-coin roll. Quite a premium. Mint errors are normally a big deal, because they are rare. The catch here is, if this error is common enough, the error won’t end up being worth much. It’s a gamble, and only time will tell.

I wonder now if this mini-press boom will get more interest around collecting these coins. I had expected the normal press coverage for the first coin, and then a rapid drop off in attention. However, it seems like now everyone will be rushing to get the John Adams coin, in the hope that there will be errors there too (don’t count on it).

Update (3/17/2007): If you are looking to buy original, unsearched bank rolls of the new George Washington dollar coins, I have procured a box of 40 rolls, in a box certified as wrapped on December 7, 2006. They are availablehere on eBay Express.  Sold out!  Will get more soon!
Update (5/24/2007): For a limited time only, I am now carrying unopened, original John Adams Presidential Dollar coin rolls in my eBay Store. Click here to buy them on eBay Express. I also have a few more original bank rolls of the George Washington dollar coins.  Click here to buy them on eBay Express.

If you are interested in the other rolls I am carrying, click here for all the coins I am currently selling on eBay Express.

Pssst. Want to Buy Some George Washington Dollar Coins?

Last night, I got a very special treat when I came home from work.

My new inventory for my eBay Store arrived. Here is a pretty nice shot of the package.

GW_Dollar_Box

That’s right. Perfect, Brilliant Uncirculated (BU) original bank rolls (OWA) of the very first Presidential $1 Dollar Coin featuring George Washington. 2007 D mint mark.

You can buy one now right here on eBay Express. Save on shipping if you buy more than one at a time.

I have to say, now that I’ve torn open a roll, the coins are gorgeous. Much better than the Sacajawea dollars. The edge lettering is particularly neat, and the brightness of the coins is noticeably improved.

Get them while they are still in stock! These coins will only be produced for a few more weeks, and then they will be discontinued in favor of the coin featuring John Adams.

Update (5/24/2007): For a limited time only, I am now carrying unopened, original John Adams Presidential Dollar coin rolls in my eBay Store. Click here to buy them on eBay Express. If you are interested in the other rolls I am carrying, click here for all the coins I am currently selling.

Greg Bettinelli: All Growth is Sexy

People who know me also know that I am fairly competitive.  I like to be best-in-class, and I like to win.

However, sometimes you just have to admit when someone does you one better.

Greg Bettinelli, a friend from eBay, just started a new blog.  And it’s title is:

All Growth is Sexy

That is a great title.  I like the title of my blog, but man, that is a great title.

He got the quote from our recent talk that Jeff Immelt, CEO of General Electric, gave at our recent eBay Leadership conference in December.

Greg has been a regular reader of this blog, and he’s actually cornered me a few times to either tell me he really liked an article (like this one on Employee Stock Purchase Plans), or to tell me he really didn’t like another (any post about Battlestar Galactica).

Greg is now working in the exciting world of eBay Tickets, with our new friends at StubHub.

Congratulations, Greg, on the new blog and the blog title.